Customer Manager provides a complete view of your business so you can see financials, marketing, sales and service information. For instance, you can easily find customer buying history or view which customers are are profitable.
Acumatica Customer Management
Acumatica Customer Management includes web-based customer relationship management (CRM) applications so you can manage leads, contacts, opportunities, and customer accounts
Acumatica Customer Management for Acumatica Cloud ERP integrates sales, marketing, and customer service with your financials so you have seamless management of customer relationships. You can mange customer interactions such as leads, contacts, opportunities, and customer accounts. It also includes sales automation, integrated marketing, service automation, and a customer self service portal so you can build meaningful interactions and customer relationships.
Customer Management provides a consolidated view of all customer contacts and interactions so you can better manage relationships. Dashboards and Reports display real-time sales data so you can better manage forecasts, quotas, and results. Acumatica is web based so authorized employees can manage leads, contacts, opportunities, and business accounts from any location. Furthermore, the Customer Management Suite includes the Acumatica Customer Portal so you can productively work and communicate with customers.
The application is simple and intuitive so it is easy to navigate. Users need only click an icon in the work space in order to access the corresponding solution.
Customer Portal Features
- Financial Overview
- Knowledge Base
- Document Sharing
Customer Management Suite Features
- Sales Automation
- Integrated Marketing
- Service and Support Automation
Here are just some of the ways Acumatica Customer Management can help your company:
Empower your customers
Customers can access the Customer Self-Service Portal so they can view the account details or the status of service cases.
Team approach to sales and service
Customer Management makes it easy to share information so your organization can take a team approach to customer management. Additionally, Acumatica Customer Management has an unlimited user pricing model so all employees can fully participate in automated collaborative workflow processes.
Improve Customer Service
Customer Management provides full view of the entire sales cycle, from first contact to after-sale service requests, so you can quickly and easily respond to customer requests. Because Customer Management includes powerful sales tools that support complex sales processes. For example, you can create one or more quote for a single opportunity, or once a customer accepts an offer Customer Management can generate a sales order and invoice based on the quote.
CRM Add-In for Microsoft Outlook
Acumatica provides an add-in for Microsoft Outlook so you can record customer interactions from incoming and outgoing email. The add-in searches for existing leads, contacts, and employees in CRM and provides single-click access to an existing contact. You can also create new leads and contacts right from your Inbox, create opportunities and cases associated with existing contacts, and log activity and attach e-mail contents to CRM.
Real-time Synchronization with Salesforce
Acumatica Cloud ERP supports bi-directional real-time synchronization with Salesforce CRM so your team can work in both systems simultaneously. Employees can use predefined scenarios to export the following entities: leads, contacts, business accounts, opportunities, stock and non-stock items, and sales prices.
Track Campaign Expenses
Acumatica Project Accounting, an add on module can track revenue and expenses related to marketing campaigns.
Customer Management can display lead analysis and lead response time metrics so marketing personnel can view valuable response and sales data.
Why Choose Acumatica Customer Management?
Acumatica was by far the most robust Cloud ERP offering. It offers more functionality, better prices, and more value to the users.Francisco CalligariCIO at Guardian SealTech
Being able to see what’s going on across our entire business in one snap-shot is invaluable. With Acumatica, our labor costs have gone down and our inventory control error rate have been reduced.Bram KleppnerCEO of Danforth Pewter
Acumatica has allowed us to be a better digital business. From Sales to Operations, from Admin to C-Level Executives, Acumatica allows us to have insights into data to make good decisions to grow our business in a powerful way.Bryan PapéFounder & CEO of MIIR
Our payroll requirements are unique, and a critical part of our buying decision was the ability to pay directly from an imported file vs manual data entry into the system. With payroll being time sensitive, this is a big plus.Lilly EstradaHuman Resource & Payroll Mgr. | C&O Nursery
Flexibility in customization, unlimited users, support from our provider and access from any device were top reasons for our satisfaction.Curt NortonController | C&O Nursery
Game changer for us was the ability to set-up a Finished Good Item with its Bill of Materials, issue a Production PO, and issue several component level POs from various manufacturers that are all tied together. No more manual reconciliation.Rob BourriagueCOO at Ubio Labs
They (PC Bennett Solutions) just know Acumatica so well. Their depth of knowledge was great, and working with owner Patricia Bennett was the same; everyone has been so helpful.Beth MorriseyVP of Finance and IT | Danforth Pewter