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PC Bennett Solutions

Acumatica Cloud ERP Solutions - Acumatica Partner

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Acumatica Customer Management

Acumatica Customer Management includes web-based customer relationship management (CRM) applications so you can manage leads, contacts, opportunities, and customer accounts

Acumatica Customer Management

Acumatica Customer Management for Acumatica Cloud ERP integrates sales, marketing, and customer service with your financials so you have seamless management of customer relationships. You can mange customer interactions such as leads, contacts, opportunities, and customer accounts. It also includes sales automation, integrated marketing, service automation, and a customer self service portal so you can build meaningful interactions and customer relationships.

Screenshot of Acumatica Customer Management interface.
Acumatica Customer Management - Contacts icon.

Manage customers & contacts from anywhere

Acumatica Customer Management - View Customer Information icon.

View all your customer information in one place

Acumatica Customer Management - Customer Portal Communication icon.

Communicate through the customer portal

Customer Management provides a consolidated view of all customer contacts and interactions so you can better manage relationships. Dashboards and Reports display real-time sales data so you can better manage forecasts, quotas, and results. Acumatica is web based so authorized employees can manage leads, contacts, opportunities, and business accounts from any location. Furthermore, the Customer Management Suite includes the Acumatica Customer Portal so you can productively work and communicate with customers.

The application is simple and intuitive so it is easy to navigate. Users need only click an icon in the work space in order to access the corresponding solution.

Customer Portal Features

  • Financial Overview
  • Knowledge Base
  • Document Sharing

Customer Management Suite Features

  • Sales Automation
  • Integrated Marketing
  • Service and Support Automation

Some of the ways Acumatica Customer Management can help your company:

360-degree view

Customer Manager provides a complete view of your business so you can see financials, marketing, sales and service information. For instance, you can easily find customer buying history or view which customers are are profitable.

Empower your customers

Customers can access the Customer Self-Service Portal so they can view the account details or the status of service cases.

Team approach to sales and service

Customer Management makes it easy to share information so your organization can take a team approach to customer management. Additionally, Acumatica Customer Management has an unlimited user pricing model so all employees can fully participate in automated collaborative workflow processes.

Improve Customer Service

Customer Management provides full view of the entire sales cycle, from first contact to after-sale service requests, so you can quickly and easily respond to customer requests. Because Customer Management includes powerful sales tools that support complex sales processes. For example, you can create one or more quote for a single opportunity, or once a customer accepts an offer Customer Management can generate a sales order and invoice based on the quote.

CRM Add-In for Microsoft Outlook

Acumatica provides an add-in for Microsoft Outlook so you can record customer interactions from incoming and outgoing email. The add-in searches for existing leads, contacts, and employees in CRM and provides single-click access to an existing contact. You can also create new leads and contacts right from your Inbox,  create opportunities and cases associated with existing contacts, and log activity and attach e-mail contents to CRM.

Real-time Synchronization with Salesforce

Acumatica Cloud ERP supports bi-directional real-time synchronization with Salesforce CRM so your team can work in both systems simultaneously. Employees can use predefined scenarios to export the following entities: leads, contacts, business accounts, opportunities, stock and non-stock items, and sales prices.

Track Campaign Expenses

Acumatica Project Accounting, an add on module can track revenue and expenses related to marketing campaigns.

Lead Metrics

Customer Management can display lead analysis and lead response time metrics so marketing personnel can view valuable response and sales data.

Why Choose Acumatica Customer Management?

Acumatica Customer Management Applications

Sales Automation

  • Learn More
  • Data Sheet

Integrated Marketing

  • Learn More
  • Data Sheet

Service and Support Automation

  • Learn More
  • Data Sheet

Customer Self-Service Portal

  • Learn More
  • Data Sheet

Testimonials

We implemented Acumatica and with the help of Acumatica, reached out to PC Bennett. We met Tim, highly impressed with him. Tim said all the right things, knew his stuff about automotive companies, using the BigCommerce edition.

– RPUI

Feels so right to be with them (PCB), you don’t see a partner that chooses one platform. Extremely ballsy. For a company of her stature, to choose Acumatica says a lot about the faith in the platform and its future.

– SG Racing

We challenge Patricia and her team. She probably bangs her head after talking to me, but we have that in common, that tendency to never be satisfied with good enough, to keep asking the tough questions to ultimately get to a better place. I love that about her. And she’s built a team that emulates that.

– Auto Action

They (PC Bennett Solutions) just know Acumatica so well. Their depth of knowledge was great, and working with owner Patricia Bennett was the same; everyone has been so helpful.

Beth Morrisey
VP of Finance and IT | Danforth Pewter

Game changer for us was the ability to set-up a Finished Good Item with its Bill of Materials, issue a Production PO, and issue several component level POs from various manufacturers that are all tied together. No more manual reconciliation.

Bob Bourriague
COO at Ubio Labs, Inc.

Flexibility in customization, unlimited users, support from our provider and access from any device were top reasons for our satisfaction.

Curt Norton
Controller | C&O Nursery

Our payroll requirements are unique, and a critical part of our buying decision was the ability to pay directly from an imported file vs manual data entry into the system. With payroll being time sensitive, this is a big plus.

Lilly Estrada
Human Resource & Payroll Mgr. | C&O Nursery

People walking in a warehouse.

Schedule Your Acumatica Demo Today

Take Acumatica for a test drive.

Schedule an in-depth look at Acumatica and get a real feel for how it will help you achieve business objectives and solve challenges. No pressure, just powerful ERP software built just for your business.

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