The term customer success manager can mean many things. For many in the ERP space, it equates to a complain department, or issue resolution role. Here at PC Bennett, it includes a wide variety of benefits to you, and we want to make sure you are taking full advantage of this free resource.
If you’ve ever searched through hundreds of emails looking for that one article or blog post that answered a question you had a month ago, you know how time-consuming and frustrating it can be. Our customer success manager keeps up-to-date on all of the resources and assets available, and has them at his fingertips. Better yet – it’s his actual job to do this! You can feel comfortable asking anything and everything here, and save yourself hours each month.
Upgrades and Other Project Planning
Most of the time you start thinking about potential projects way before you actually request them. That’s how it should be. Wouldn’t it be helpful to have the expertise of someone who has done it many times? Well, you are in luck. Our customer success manager will help you outline the scope of your upgrade or project, put timelines together, cost estimates, and overall level of effort involved in the project so you have a clear roadmap before you even get started. The customer success manager is your resource, who isn’t interested in selling you anything, but is simply here to help you make better decisions.
Licensing and Edition Assistance
If you’re in business, you need to grow. Growth means you may need more from your ERP solution, whether it’s a different resource level, or another edition to support new lines of business. Your customer success manager is key to keeping you in-the-know and aware of what is the next logical step for you and what the implications are, so there are no surprises.
News & Training Alerts
You will get reminders and highlights that you should be aware of from your customer success manager – just one more way that they add value and ensure that you don’t miss news and free ongoing training opportunities.
The Moral of the Story
As a PC Bennett customer, you get access to a phenomenal resource – your customer success manager. You are leaving money on the table if you don’t leverage this resource to its full potential. Please don’t ever feel like you are bothering us, or that your request isn’t big enough. We are here to serve, and added this role for the sole purpose of helping you succeed. Your success is our success. Reach out today!