Patricia Bennett and Tim O’Sullivan named Acumatica 2020 MVP winners!
PC Bennett is proud to announce that Patricia Bennett and Tim O’Sullivan are named among the 2020 Acumatica MVP winners. Thanks to this most recent win, PC Bennett is now home to three MVPs, including Paul Mainard. Only five Acumatica partners enjoy this special distinction, establishing the incredible team at PC Bennett as an industry leader.
How are Acumatica MVPs selected?
Acumatica MVPs, or Most Valuable Professionals, are nominated for the distinction by their peers and clients. MVPs are dedicated to their customers and put in the effort and commitment to know Acumatica’s products inside and out. Not only do they know the products and services, but they also share that knowledge with others in their community by participating in forums, online repositories, webinars, and Acumatica engagements.
MVPs are recognized at Acumatica Summit 2020 during the Welcome Reception. They also receive the benefits of an Acumatica MVP Badge to display on their profile. The recognition as a key member of the Acumatica community is an incredible reward, and we are excited to have multiple MVPs on our team.
Learn more about the Acumatica 2020 MVP awards here.
Who are our 2020 MVP winners?
Patricia Bennet is the founder and CEO of PC Bennett Solutions. She has been named as an Acumatica MVP every year since 2016 and brings more than 25 years of experience to her company and customers. Considered a thought leader in the ERP industry, Patricia has developed numerous applications and completed hundreds of successful ERP implementations during her career.
Tim O’Sullivan is the COO for PC Bennett Solutions and has more than 20 years of experience in the industry. He is responsible for overseeing company operations as well as technology and distribution. Tim manages consulting services and customer support for PC Bennett Solutions, ensuring each customer is well taken care of.
Patricia, Tim, and the entire PC Bennett team would like to thank Acumatica for this distinct honor. We are thrilled to be part of the Acumatica family and serve as a Gold Partner every day.
What does an MVP win mean for you?
For current and future PC Bennett customers, having multiple MVPs on the team means a lot. We are proud to serve our customers each and every day, and we constantly strive to improve our knowledge and skills. With a successful track record of Acumatica implementations and customer care, PC Bennett Solutions has proven ourselves as a leader in ERP solutions.
PC Bennett Solutions is pleased to announce that two of our products recently received the Acumatica Certified Application badge.
Shipping Container Management, embedded in Acumatica, allows tracking of shipments in-transit for distributors. We track from wharf to warehouse for shipping lines and shipping vessels or any in-transit inventory locations. Receive item-specific information, such as duty and customs holds. Container Shipping Management is a must-have addition to Acumatica for distributors that import or export goods.
Click here to learn more about Shipping Container Management.
Positive Pay makes it easier to detect fraudulent checks by automatically cross-referencing check data with the checks your company receives or issues. Connecting your Positive Pay service with Acumatica and with PC Bennett’s solution not only reduces your company’s risk of fraudulent activity but also allows you to manage everything through Acumatica.
Software selection and implementation can be complicated. We can get caught up in the hype we hear. Ensuring you get the software you need, when you need it is what I’m talking about today. Ask yourself if a new software solution, such as Enterprise Resource Planning (ERP), or an upgrade to an existing solution will increase productivity and efficiency. Are there other considerations? Maybe it will help your business be more precise with its data, encourage better inventory practices or smooth out the payroll process. Let’s go through five critical considerations when selecting a software solution for your business.
1. Make sure there is a compelling business reason to make the change.
Really think through the problem you are trying to solve. Talk to your staff to get their perspective.
Are you entering the same data multiple times?
Are human errors costing you money?
Are most of your operations being handled in Microsoft Excel or something similar?
Do you have inventory control issues? Are you missing sales because you are running out of merchandise?
Do you have trouble getting good data to make the right decisions for your business?
If you answer yes to any of these, you have a good reason to change your software.
2. Is the timing right for your business to make the change?
Sometimes business owners don’t realize what a big deal changing software is. Loss of productivity, employee dis-satisfaction and cost are just a few of the side effects. In order to minimize these risks, consider the following steps:
Set clear goals for the new software solution. Don’t rush through this step. Know what problem you are solving and what success really looks like.
Involve as many members of the organization as possible. More employees on board means faster adoption.
Business requirement gather is critical. Document your business processes as they are today and as you would like them to be. Put it in writing. Share the business requirements internally for consensus.
Document things that you know are unique to your business. Maybe your geography creates unique challenges. Does your product use special materials that require a specific lead time to acquire? Are the existing software solutions in your business antiquated? Whatever the issue, get it in writing.
Designate a superuser. This is a person that will know all areas of the solution inside and out. This will be your go-to person for help with the solution. This individual will help bring other employees on board with the new system.
Have the right expectations- implementations take time. It took you a long time to get to a software decision. It will take just as long, if not more time, to implement the solution. Sometimes a phased approach will give you a faster return on your investment. Get the solution provider to help you determine the best manner for you to proceed.
3. Finding the best solution for your business
Every business is unique and has its own issues. One thing is universal: your competition is doing something similar. What business software solutions are they using? Are they successfully running their businesses? Find out all you can about the other guy. You’ll benefit from the information.
Participate in industry groups. You will find others who share your challenges. These are environments where you can share information and learn. Many of these groups are no charge options with low pressure.
Use Google. Search for “Cloud ERP”, “Accounting Solutions”, “inventory control applications”, “Manufacturing” or whatever applies to your business problem. Whatever you can think to call your need, someone has written about it and posted it online. Take advantage of more free advice.
There are additional resources to help you which include:
G2Crowd will rate the applications based on the response and comments from actual users. https://www.g2.com/
Growth Potential- ensure the software you are evaluating is using the latest technology. You are about to make a big investment and don’t want to invest in outdated technology. Technology changes so quickly that buying old technology doesn’t make sense, even if it saves you money. Some vendors are coming up with “new products” that are really old products, with a facelift i.e. newer versions with different bells and whistles. Be aware of this. Ask the hard questions to get the facts.
Select 3 or 4 software solutions to evaluate. Only with choices can you make a reasonable decision. You can often save substantial money when you compare solutions.
Spend the time to test the software and make sure it will work for you. Have the end users try to use the solution. Bring any challenges to the software provider. Find a resolution before you buy.
Don’t be afraid to ask for demos and guidance from the vendor. Customer success and presales organizations exist in many companies. The goal is to ensure customers effectively use the solutions.
Check the reviews for the products you are evaluating. Most people will take the time to review when they are not happy with a solution. Less will review when they are happy. Make a balanced decision.
How will it interact with other software you current use?
Remember to ask about the hidden value. After purchase service and training are serious differentiators that can easily be overlooked.
4. Find the right partner.
Most of the ERP systems out there are sold and implemented by technology partners. Make sure you have the right partner. You are about to have the equivalent of open-heart surgery for your business, and you don’t want just anyone to do that job.
Implementing new software is no easy task. You will be working with your partner for some time. Make sure this is a relationship you want to be in for a while. Check references. Check their website. They usually have customers listed on their site. You may recognize a name of a company you know. Give them a call. Check their social media. Maybe ask a trusted colleague or other industry reference.
5. Look beyond the implementation.
There are many costs to consider when running an ERP system in your business. The costs aren’t all obvious. Look for the hidden costs.
Customizations for your business
Make sure you understand what it will cost you to run your new software. Be prepared for this. Many businesses are surprised by the cost of supporting their software. Implementing your new software was a big investment — you will need to maintain it just like you do a new car so you will need to plan for it.
These are just a few points but if you need help or have a question, please do not hesitate to contact me
Integrate Sales and Marketing with the rest of your business
Provide real-time access to all your business data
Access any where and on any web-based device
Acumatica can and much more! If you answered no to any of these, it’s time to consider the move to ERP. Our ERP comparison checklist lets you rate systems across five categories. Selecting an ERP system to run your business is a decision that will affect your business for many years. Many products offer the same or similar features, and it can be confusing to sort out what’s important and what’s not. This tool can help. Download it today to get started with your own evaluation!
As a growing company using QuickBooks, you might be finding that it is showing its limitations, and you’re looking for a new solution.
QuickBooks by Intuit offers users a good starter accounting package at a good price. However, it is designed to handle basic accounting only. To manage business processes outside of financials requires an Enterprise Resource Planning (ERP) solution, which can handle accounting and financial management needs along with other business requirements, such as manufacturing, distribution, and much more.
In the chart below, we compare Acumatica to QuickBooks Enterprise, Intuit’s top-of-the-line QuickBooks product. QuickBooks Enterprise can be installed locally (on premises) or hosted on the internet (“in the cloud”). Keep in mind that Acumatica and QuickBooks are designed for two different purposes, so it is difficult to provide a true, side-by-side comparison. Our intent here, however, is to show some of the advantages of moving from QuickBooks to an ERP system, as well as the advantages of choosing Acumatica.
True cloud: Acumatica works on premises or in the cloud without additional equipment or software. QuickBooks Enterprise can be accessed over the internet, but even Intuit acknowledges that QuickBooks has not been optimized to be a true cloud product.
Full function ERP: Acumatica offers your organization a complete ERP and CRM solution. While QuickBooks Enterprise contains some of these elements, it is ultimately an accounting solution and not a full function ERP solution.
Full relational database export: QuickBooks uses a proprietary database and does not provide a true export function, requiring a third-party utility to access the underlying database. Most of the next level financial management solutions for small- to mid-sized businesses use more robust databases, such as Microsoft SQL Server, SAP HANA, or Oracle. However, these other solutions also expect the client to eventually move to some kind of ERP solution. QuickBooks is designed strictly for accounting.
Flexible licensing options: Every company is different, and some prefer a depreciable capital expense versus an ongoing operating expense. Both products are available through subscription licensing, but Acumatica also offers perpetual licensing.
Scale as you grow: Acumatica allows you to scale as your company grows and can accommodate multiple companies and multiple currencies. QuickBooks Enterprise limits you to a maximum of 30 users and handles multiple currencies but not multiple companies.
TCO: Because both products serve different purposes, it would be difficult to say which one has the best total cost of ownership. We recommend, however, that you apply due diligence when selecting a replacement product for QuickBooks to ensure you get a product that can continue to grow with your company for several years.
QuickBooks by Intuit is one of the most widely used small business accounting packages available and is a great choice for business accounting.
“A proprietary database, a fairly low max-user limit, and a reliance on its user community for help documentation keep QuickBooks Enterprise slightly behind Acumatica ($1,000.00)…Be sure accounting is all you want. If you think ERP might someday be in your company’s future, you’ll want a platform that can grow into such a system without requiring a forklift migration, and Intuit didn’t build QuickBooks Enterprise Solutions with that growth path in mind.”
Acumatica was designed from the start to be accessible both through the cloud and on premises using current technology. We offer access to your data anytime, flexible licensing options, and no cost for adding users, lowering your company’s TCO.
We believe Acumatica provides the next level of software for companies who are finding that QuickBooks is straining to keep pace with their business. And while we recognize that there are other capable ERP products from which you can choose, we believe Acumatica stands far above the rest as the best, most cost-effective ERP solution you can find.
“The latest funding will enable Acumatica to accelerate its already aggressive growth and work with its robust partner channel to make its offering the Cloud ERP solution of choice for SMBs worldwide.
‘We have a solid product roadmap loaded with new innovative additions, and a partner channel that continues to grow faster than we ever could have expected,’ said Larichev. ‘We do not need more funding because we are already making money.’ “
A managing partner of Almaz Capital is quoted in the press release as saying, “We see Acumatica growing to more than a billion in revenue in less than 10 years”.
Monday, September 25, 2017 North Bend, WA PC Bennett Solutions is pleased to announce the release of Payroll Version 2 for Acumatica. We packed this version to the brim with more features for our popular integrated Payroll solution for Acumatica.
The PC Bennett Solutions’ Payroll system uses the rock-solid Symmetry tax engine for payroll tax calculations. This is the same tax engine used by Wells Fargo, Microsoft, Walmart, JC Penney, AT&T, Google and other corporations.
Some of the highlights: New comprehensive payroll register inquiry. PTO tracked by year (Calendar, Fiscal, and Anniversary). Detailed PTO inquiry shows exactly how PTO Benefits were derived. And more…
On day two, as the 2013 Acumatica Partner Summit ramped up, the focus was on clarifying the overall direction of the product as well as equipping partners with tips on marketing this new and advanced system.
With a partner-only channel that is rapidly growing, Acumatica is moving on the crucial need to continually invest in the success of these partners. These, businesses that are selling Acumatica are coming from many different backgrounds such as Sage, NetSuite, Microsoft Dynamics GP and SL, and many more. After speaking with many of them, it is clear that they are here because they want to provide their business communities with a more modern solution that will last for decades to come. Because Acumatica approaches consolidated business software solutions in completely different than legacy vendors, it’s definitely important for partners to tweak their messaging approach when it comes to sales and marketing.
The day kicked off with Co-founder, John Howell reflecting on the 2007 formation of the innovative cloud business management software provider and the strategy involved. He mentioned Moore’s Law and Metcalfe’s Law being the foundation for Acumatica’s revolutionary pricing structure and deployment flexibility, and partnership program. Next we saw presentations by the Founder of PostcardMania, as well as Acumatica’s own Product Marketing Manager, and Channel Marketing Manager. Acumatica will be increasing their marketing efforts and supporting and encouraging their partners to do the same at a more focused scale in their own backyards. Today, the Channel Marketing Manager, Charlie Horton introduced a new extensive co-marketing marketing program that will help partners take advantage of targeted marketing campaigns and strengthen their websites.
Increasing Revenue, Increasing Partners
After that, Acumatica Co-founder and Owner, Serguei Beloussov spoke. He told partners about his own story and perspective on growing Acumatica. He was followed by CEO Yury Larichev who finished up the session some more light on the company’s goals from a financial perspective. Acumatica plans to double revenue each year for the next two years, and eventually reach 1,000 partners.
NetSuite, Intacct, MS Dynamics, Acumatica
Partners Learning From Each Others’ Specialties
Following that session, 4 Acumatica partners presented and demonstrated competing products that they were experienced with. The systems that were demonstrated were Microsoft Dynamics GP (Great Plains), SL (Solomon), Intacct, and NetSuite. This was a great learning opportunity where the audience was able to ask questions and really test Acumatica against the competition.
Forrester published a recent study citing results from hundreds of medium-size business leaders of organizations with 20 to 500 employees. The research revolves around understanding thoughts and preferences on cloud ERP – a trending topic throughout all industries today. As LinkedIn and various blogs buzz with debates on topics like security, costs, and speed of cloud based ERP applications, solid numbers like this are helpful in seeing what businesses are really looking for in 2013.
Cloud Based ERP
Here are just some of the interesting results from the study:
57% of mid-size businesses pointed out that choice in data storage location and choice in deployment as elements that an ERP should include.
“Lower overall costs” was the #1 reason that businesses adopted or planned to adopt SaaS, followed by to “Reduce spending on traditional applications”.
Also, when 358 decision makers were asked about the level of concern with various issues around using SaaS, the top 3 areas of concern were:
Security and Privacy
Integrating with other applications
Financial lock-in to a single vendor – which is interesting, considering that NetSuite, “the #1 Cloud ERP Software Suite” operates with that very lock-in
Even the most customer-centric company has experienced times when one of their customers becomes dissatisfied. How you handle complaints can make or break your reputation and affect your brand.
Today’s digital world gives your customers a lot of power. One post can sour other potential customers from engaging with you, so it becomes even more important today to act quickly to resolve any complaints.
Keep in mind that your clients only complain about what they care about, so you can look at negative feedback as a gift to really understand your client. If you don’t have an avenue for your customers to give feedback, some of them will never tell you until they have gone elsewhere with their business.
I have found a step-by-step process helps diffuse the heat of a negative customer experience.
First, thank them for telling you. “I appreciate your feedback.”
Validate their feelings. “I hear you say that this has been a bad experience for you.” Repeat their complaint and take notes, so they know you are giving this your full attention.
Apologize. Don’t admit blame or throw your colleagues under the bus, just let them know their feedback is important for how you want to operate as a company. “I’m sorry for your bad experience.”
Take action. Don’t dwell on how the problem happened, as this is seen as excusing the behavior. Convey your confidence that “we,” as a company will resolve this issue with an action plan. Get your customer’s agreement on what you propose to do. Ask them, “Does this action plan make sense?”
Take responsibility. Honor any promises you have made to your customer. Follow up to ensure the plan is working well from their point of view.
Most often, the issue you are having is due to the customer feeling that their expectations are not being met. Researchers have suggested that our brains really detest unanticipated outcomes. If you build in a process for setting the expectations up front, this may mitigate hard feelings in the future.
For example, customers often feel they shouldn’t have to pay for project management. By setting the right expectations during the sales cycle, you can eliminate discussions about what they are being charged for. Project Management is an integral part of the implementation and drives the success of the project so, for us as a company, it is non-negotiable.
Ultimately, you are in business because of your customers. Respecting their opinions, yet coming up with a plan that is fair to both parties will ensure that you remain profitable, and are there to support them in the future.
What strategies do you have when dealing with customer complaints? Please continue the conversation and share in the comments below.